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Long Travel Limited
Your privacy is very important to us. We are committed to safeguarding the privacy of our customers and our website visitors and will never misuse or sell your data to anyone. In this policy we explain how we will treat your personal information.
What information do we collect?
We may collect, store and use the following kinds of personal information:
We do not store financially sensitive information such as credit card numbers, bank details or security numbers.
Using the information we collect
We may use your personal information to understand your needs and provide you with a better service, and in particular for the following reasons:
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
Disclosing the information we collect
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, partners, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
In order to respond to your holiday request or booking we may need to disclose some of your information to our partners including delivery companies such as Royal Mail; and travel companies such as hotels, airlines, ground handlers and car hire companies. We only pass on information that is required in order to fulfil the booking or enquiry, such as name and address to delivery companies and name and passport information to airlines. Advanced Passenger Information (API) is required by many countries prior to arrival (or departure) and includes personal identity information such as name, passport details, visa information, nationality, transit and destination data. Airlines and transport companies are required to transmit this information by law and data entry is requested at the time of ticket issue. To comply with these regulations we pass the relevant information to the transport companies who transmit the information to the relevant authorities.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy. Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
We may disclose your personal information: (a) to the extent that we are required to do so by law; (b) in connection with any ongoing or prospective legal proceedings; (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); (d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and (e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
We will not provide your personal information to third parties except as provided in this policy.
Retaining personal information
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this policy, we will retain documents (including electronic documents) containing personal data: (a) to the extent that we are required to do so by law; (b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Please let us know if the personal information that we hold about you needs to be corrected or updated.
Data security is of the utmost importance to us. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You may instruct us to provide you with any personal information we hold about you. We shall require the supply of appropriate evidence of your identity (we will usually accept a photocopy of your passport certified by a solicitor plus an original copy of a utility bill showing your current address). Requests will take up to 30 days to process. We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
Types of cookies and what we use each one for:
This website is owned and operated by Long Travel Limited. We are registered in England and Wales under registration number 4687483, and our registered office is at Whittington Hall, Whittington, Worcester, WR5 2ZX.
We are registered as a data controller with the UK Information Commissioner's Office. Our data protection registration number is ZA135177.
General and Other information
Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
We may change this policy from time to time by updating this page and you should check this page to ensure that you are happy with any changes.