Helpful Information regarding Coronavirus and your Holiday with us

 

Your holiday options depending on Travel Advice  

Your holiday will operate as planned. We will only cancel your holiday in the following instances;

  • The Foreign, Commonwealth and Development Office (FCDO) advises against non-essential travel to the country which you are travelling.
  • If the government for the destination you’re travelling to decides to enforce quarantine on arrival and there isn’t the option to forgo this quarantine period by providing evidence of a negative COVID-19 test.

Should we need to cancel your holiday for the reasons above, we will offer the opportunity to:

  • Move your holiday to a future date at no charge.  
  • Offer you a refund credit note that can be redeemed against a future holiday. Your refund credit note will be financially protected by either the ATOL or ABTOT regulator, depending on your individual booking.
  • Obtain a full refund.

If you no longer wish to go on holiday but the FCDO are saying it is safe to go to your destination, you will have the following options: 

  • You can cancel your holiday and you will be subject to our normal Terms & Conditions
  • We can move your holiday to a future date in 2021 or 2022

Coronavirus testing and requirements to travel

Please see below guidance for you on what tests and documentation you may require when travelling to the resort and returning home:

Travelling to Resort from the UK on the Green or Amber List  

You may need to take a Coronavirus test before you leave the UK to enter the country you are going on holiday too. Those with either one or two vaccinations may be allowed to travel your destination without taking a test.

If testing is required, these are the two options based on the testing requirements of the country you are visiting;

  • An antigen (rapid flow) test with a negative result for entry
  • Or a negative PCR test with a negative result for entry

The length of time required before travelling to take the test does vary by destination, but most require a test taken within 72 hours of travel.

The best place to find all the latest information on entry requirements for the country you’re travelling to is the Foreign, Commonwealth & Development Office (FCDO) website. You can visit this here: https://www.gov.uk/foreign-travel-advice

We will advise you on the current testing requirement of the country you are travelling to prior to your holiday. 

Travelling back to the UK

If you’re travelling from a green list country,

  • You’re required to take an antigen (rapid flow) test for re-entry into the UK. All passengers arriving into the UK are currently required to show proof of a negative COVID test taken within 72 hours prior to starting your journey home. 
  • A passenger locator form (PLF) must be completed by all passengers arriving into the UK aged over 18. This form can be submitted anytime within 48 hours of your scheduled arrival into the UK and can be completed here: https://www.gov.uk/provide-journey-contact-details-before-travel-uk.
  • You will also need to take a PCR test once you’re home on or before Day 2.

Proof of testing will be checked at your departure airport and at Border Control on return to the UK, including proof that you have booked your Day 2 test and completed your PLF. 

Please note that an NHS PCR test cannot be used for travel purposes.

If you’re travelling from an amber list country *

  • You’re required to take an antigen (rapid flow) test before you return to the UK. All passengers arriving into the UK are currently required to show proof of a negative COVID test taken within 72 hours prior to starting your journey home. 
  • A passenger locator form (PLF) must be completed by all passengers arriving into the UK aged over 18. This form can be submitted anytime within 48 hours of your scheduled arrival into the UK and can be completed here: https://www.gov.uk/provide-journey-contact-details-before-travel-uk.
  • You will also need to take Two PCR tests when you get home on Day 2 & Day 8. You’ll also be required to self-isolate at home for 10 days – unless you opt into the Test to Release scheme.
  • * From the 19th of July, if you return home from an amber list country and are fully vaccinated within 14 days of your last Jab, you will only need to follow the testing procedure for arriving home from a green country.

The Governments “Test to Release” scheme can still be used, allowing you to take a test on day 5 and end your self-isolation once you receive a negative result. By opting for this, you are still required to take the two mandatory tests as detailed above. Further information on “Test to Release” can be found here: https://www.gov.uk/guidance/coronavirus-covid-19-test-to-release-for-international-travel.

Proof of testing will be checked at your departure airport and at Border Control on return to the UK, including proof that you have booked your Day 2 (& 8 where required) test and completed your PLF. 

Please note that an NHS PCR test cannot be used for travel purposes.

More information on testing before your return can be found here:  https://www.gov.uk/guidance/coronavirus-covid-19-testing-for-people-travelling-to-england

Where to get your tests

We’re doing everything we can to help you with testing, for both your journey to and from your holiday destination. We’re making the process as simple as possible and also providing you with an exclusive discounted COVID testing package.

We have teamed up with Qured to offer you their tests at a discounted rate. The information is provided below should you wish to use their services. 

If you use another supplier to order your tests from, please ensure that you verify with your chosen supplier that the test will satisfy the requirements for the destination you are travelling to (including return to the UK) and that the supplier can comply with the strict timescales you will have to adhere to. We cannot be held responsible for any third-party suppliers’ delay or otherwise failure to provide a suitable test result.

Qured (www.qured.com) offer COVID-19 PCR tests that can be posted to your home, or you can have a test at home completed by a member of the Qured team.

The test for your return to the UK can also be ordered and posted to your home and you can take the test away on holiday with you. It can be completed by a video call with the Qured team before you are due to fly home, who will verify your result and send you the email confirmation. This does save you having to find a test locally 72 hours before you travel back to the UK.

To obtain the discount code for ordering a Qured test please get in touch with us.

Covid Vaccine Status

You can download the NHS App as it now provides evidence of your covid vaccination status. For more information, please visit the following website: https://www.nhs.uk/nhs-services/online-services/nhs-app/

Other helpful Q&A’s 

What happens if the area where I live goes into lockdown or travel is restricted?

We will endeavour to amend your booking with minimum costs. However, this will be subject to the timescale before your departure, so please get in touch with us immediately to rearrange this.

Will you get me home if the UK goes into lockdown while I’m away?

Please be rest assured, we will never leave you stranded overseas. In most cases when a lockdown in the UK is announced, the government does not require customers on holiday at the time to return home immediately, so you can generally continue to enjoy your holiday and return on your planned flight home. If the government asks holidaymakers to return to the UK immediately, we will be in touch with you to help you get home.

What happens if I need to quarantine on arrival at my destination?

If we know a destination or hotel is asking people to quarantine when they arrive in the country – and there isn’t the option to forgo this quarantine period by providing evidence of a negative COVID-19 test – we won’t operate, and you’ll be entitled to either a free holiday change or a full refund.

What happens if I'm ill with COVID-19 or have been officially asked to self-isolate and can't travel?

If you are not able to travel due to contracting COVID-19 or you are officially required to self-isolate at the time of your departure, we will endeavour to amend your booking with minimum costs. However, this will be subject to the timescale before your departure, so please get in touch with us immediately to rearrange this.

Please ensure you have adequate travel insurance that covers you in the event of cancellation before your holiday and illness while on holiday. 

If I’m contacted by the NHS Test and Trace system and told to self-isolate over my holiday dates, what does this mean for my holiday?

We can look to see if we are able to change the date of your holiday, but if not and you can’t travel, cancellation charges will apply. Please check if the charges will be recoverable under your travel insurance policy.

What if I need medical advice or I believe that I have Coronavirus Symptoms when on holiday? 

You should check the advice given on the FCDO website under the section Healthcare, which provide you with the information and contact information for which you require. This can be found here: https://www.gov.uk/foreign-travel-advice

Holiday Insurance

Many companies are now offering cancellation Covid cover with their insurances for single or multi trip policies. However, most will only cover you if the Foreign, Commonwealth and Development Office (FCDO) say it’s safe to travel to your destination. 

Your travel insurance can only cover you for specific scenarios for the coronavirus pandemic. Many policies protect you before you even set foot on the plane for the following scenarios:

  • If you test positive for COVID-19 up to 14 days before departure
  • Cover for vaccine intolerance
  • You are told to self-isolate by Test & Trace
  • You are denied boarding at the airport. 

Many policies cover you for emergency medical expenses, repatriation and cutting your trip short, so you can travel with peace of mind.

For some providers, there are no upper age limits whenever you choose a single trip or annual policy.

You must ensure that you choose the best insurance to suit your needs.