Coronavirus/COVID-19 Update: 02.04.21
We continue to be guided by government advice and our programme for 2021 will be reviewed and adjusted accordingly if required.
Please be rest assured that if your holiday is affected, we will be in touch with you in due course. If we have not contacted you regarding your holiday, then our standard booking terms and conditions still apply.
In the meantime, if you have any questions or would like to know more about our current booking conditions, please email email@example.com.
Dear Long Travel Guests,
The way we are working is changing.
Due to the current government restrictions on social distancing and the current advice to work from home we’ve had to make changes to the way we work in order to look after the health and wellbeing of our colleagues.
This means that our offices remain closed and that we continue to work from home, and therefore have amended our opening hours. Our opening times are now from 10am until 1pm Monday to Friday until further notice.
However, any messages left out of this time will be listed and responded to as soon as possible.
We appreciate this is a very difficult time for everyone and we are grateful for your continued patience and understanding.
Beat wishes and stay safe,
The Long Travel Team
We thought it would be useful to answers your frequently asked questions.
What will happen if my holiday is affected by the Coronavirus/COVID-19 situation?
We will be in contact with you to discuss all your options including a transfer to another holiday, delaying your departure until later in the year or cancelling the trip altogether.
Where can I find the most up to date travel advice?
We suggest you check the FCDO website which has the most up to date information:
Can I be confident that Long Travel will look after me?
Yes, you can book with the peace of mind that your holiday is ATOL Protected and that you are travelling with an awarding-winning tour operator with over 30 years’ experience.
What are the current flexible booking options available to me?
We have now introduced our Book with Confidence promise with FREE Amendments & Cancellations, free of charge.
If you need to make changes to your holiday, we can allow you to change to another date or hotel (subject to availability) free of charge for up to 12 weeks before your departure date. You will need to pay any differences in the price in regards to your flight or hotel.
If your travel plans are affected by Covid, you can cancel your holiday with us up to 12 weeks prior to your departure date, free of charge.
Please note: you will need to pay any non-refundable flight or hotel costs associated with your booking.
Based on current Government guidance and the constantly changing situation we are currently facing, if you have a booking that is due to depart within the current no international travel period, you can now amend your forthcoming holiday to a date later in the year or a departure in 2022 and we will waiver the admin charge. The only costs incurred by you would be if there is a charge to change your flight or accommodation.
Please call our team or email us at firstname.lastname@example.org for more information.
When do I pay my balance?
Based on current Government guidance and the constantly changing situation we are currently facing, we have taken the decision the reduce our balance due date to 8 weeks prior to departure. We will revert to our normal T&C’s once the government updates its advice.
When can I expect my refund?
We appreciate you are waiting for us to process your refund. We know this is not an ideal situation for anyone during these uncertain times, however, we assure you we are doing our best to try and get this process moving as quickly as possible. Please also remember that you have the option to claim a Refund Credit Note to be used up to the end of 2021. Alternatively, you might also wish to transfer funds to an existing reservation that you may already have, later in the year or to a specific future holiday that is already available within our programme later in 2021/22.
Please remember that you are fully ATOL Protected and our ATOL number is 4029.
If you have any questions whilst you are waiting for us to contact you, please do not hesitate to email us at email@example.com.
Should I cancel my holiday?
Some of our holidays are experiencing disruption due to FCDO advice, Government l restrictions or the cancelling of some flights. If there are no restrictions or strict FCDO advice against travelling, then there is no reason to alter your travel plans.
As the vaccine rollout continues to be on track we do believe that holidays from May 17th onwards will go ahead, of course, we will keep you fully updated if there is to be any change to your holiday.
If you have concerns, then please do contact us to discuss your options
Remember, if you have any questions, please do not hesitate to contact our friendly travel experts by emailing firstname.lastname@example.org.